Please call us at (800) 660-7705 or email us at sales@onlybatteries.com.

Monday - Friday, 8:30 AM to 5:30 PM (EST).

US Address:
35A Smithfield Blvd, Suite 700, Plattsburgh, NY 12901

CAD Address:
8559 Dalton Road, Montreal QC, H4T 1V5

The best way is to match the battery part number or your device model with the information listed on the product page. If you're unsure, send us an email at sales@onlybatteries.com with your battery number or device model, and we'll be happy to help you find the correct replacement.

We offer both OEM (Original Equipment Manufacturer) and high-quality compatible replacement batteries. The product description will specify which type it is.

OEM batteries are manufactured by the original brand (Check our Top Brands here), while aftermarket batteries are made by third-party manufacturers. Quality aftermarket batteries are designed to meet or exceed the original specifications.

Please check the list of compatible models on the Battery Chart page. If your model isn't listed or you're unsure, contact us before ordering.

Battery life depends on the device, usage, and battery capacity. Higher-capacity batteries generally provide longer runtime between charges.

Most rechargeable batteries are shipped with a partial charge for safety reasons. We recommend fully charging the battery before first use.

Use a charger designed for your battery's chemistry and voltage. If you're unsure which charger is compatible, check our chargers page or contact us for assistance.

If your current charger is designed for the same battery type, voltage, and charging requirements, it should work. Always verify compatibility before use.

Each battery chemistry has different characteristics, including voltage, capacity, lifespan, weight, and charging requirements. Your device is designed for a specific battery type, so always use the recommended chemistry unless otherwise specified.

mAh (milliamp-hours) measures battery capacity. A higher mAh generally means longer runtime, provided the battery voltage remains the same.

In many cases, yes. If the voltage, size, and connector are compatible, a higher-capacity battery can provide longer operating time.

Yes. The replacement battery should have the same voltage as the original unless the manufacturer specifically states otherwise.

Yes, but may vary. Many devices allow this upgrade, but compatibility depends on the device and charger. Check the product description or contact us before purchasing.

The part number is usually printed directly on the battery label. Searching by part number is often the most accurate way to find a replacement. Check our battery charts.

Most batteries can be stored for months or even years when kept in a cool, dry place. Shelf life varies depending on the battery chemistry.

The product page will clearly indicate whether the battery is rechargeable or single-use. If you're unsure, send us an email at sales@onlybatteries.com or speak to our customer service support expert and we'll be happy to help you.

Rechargeable batteries typically last several hundred charge cycles. Actual lifespan depends on usage, charging habits, and storage conditions.

Generally, no. Most battery packs are designed to be replaced as a complete unit for safety and reliability.

Many of our batteries meet applicable industry standards and certifications. Please refer to the product specifications for details.

Shipping times vary based on your location and the shipping method selected during checkout. Estimated delivery dates are provided at checkout.

We mainly support US and Canada customers, although some battery types may have shipping restrictions.

Certain lithium batteries are subject to transportation regulations due to safety requirements. These restrictions are established by shipping carriers and regulatory agencies.

Shipping costs are calculated during checkout based on your destination, package weight, and selected shipping method.

Once your order ships, you'll receive a tracking number by email. If you have any problems, send us an email at sales@onlybatteries.com or speak to our customer service support expert and we'll be happy to help you.

Delays can occur due to weather, customs processing, carrier issues, or high shipping volumes. If your order is significantly delayed, send us an email at sales@onlybatteries.com or speak to our customer service support expert and we'll be happy to help you.

Orders can usually be changed or canceled before they are processed for shipment. Please contact us as soon as possible and speak to our customer service support expert and we'll be happy to help you.

Verify your billing information and payment details, then try again. If the issue continues, contact your bank or use a different payment method.

Yes. An order confirmation and invoice are available after your purchase.

We accept paypal and major credit cards.

Yes. We welcome bulk and business orders. Contact our sales team for pricing and availability at sales@onlybatteries.com or speak to our customer service support expert and we'll be happy to help you.

Most products may be returned within the applicable return period if they meet our return requirements. Please review our Return Policy for complete details.

Contact our customer service team to obtain a Return Merchandise Authorization (RMA) before returning your item.

First, verify that you ordered the correct battery and fully charge it if it's rechargeable. If the problem continues, contact our support team for troubleshooting.

Return shipping responsibility depends on the reason for the return and our return policy.

Refunds are typically processed after the returned item has been received and inspected.

The issue may not be the battery. Please verify compatibility, ensure the battery is fully charged, and inspect the device for other possible issues.

Possible causes include an incompatible charger, improper installation, a defective charger, or the battery reaching the end of its service life.

Battery runtime can be affected by device settings, age, temperature, heavy usage, or background power consumption.

Store batteries in a cool, dry location away from direct sunlight and extreme temperatures.

Modern chargers often include overcharge protection, but it's best to follow the manufacturer's charging recommendations.

Please recycle batteries through an authorized battery recycling program or local recycling facility. Do not dispose of rechargeable batteries in household trash where prohibited.

Only use chargers that are specifically designed for your battery's chemistry and voltage.

Some warmth during charging or use is normal. If the battery becomes excessively hot, discontinue use immediately and contact our support team.

Click the Sign In or Register option on our website and follow the registration instructions.

Log into your account or use the order tracking information sent in your shipping confirmation email.

Use the Forgot Password link on the login page to reset your password.

Yes. If you have an account, you can view your order history and reorder eligible items or speak to our customer service support expert and we'll be happy to help you.

Enter your coupon code during checkout in the designated discount or promo code field.

Try searching by the battery part number or your device model. If you still can't locate it, contact us—we may be able to help identify it or source an alternative.

Yes. We offer discounts on many bulk purchases. Contact us for a custom quote.

Yes. Business customers are welcome to contact us to discuss wholesale purchasing opportunities. Send us an email at sales@onlybatteries.com or speak to our customer service support expert and we'll be happy to help you.

Absolutely, yes. If you can't find the battery you need, contact us with the battery part number or device model, and we'll do our best to help locate a suitable replacement. Send us an email at sales@onlybatteries.com or speak to our customer service support expert and we'll be happy to help you.